Q:Ordering Warranty
A: According to the quantity of your whole order, we will provide the lead time of your order on the day when the order is confirmed and provide packing information to you on the next day
Q:Quality Warranty
A:Quality is CHIP-PRINT most important Culture, Every products from CHIP-PRINT are in 12-18 months quality Guaranteed.We promise that any products itself defective, we will provide 1:1 replacement in next order or 1:1 refund. Every cartridges are 100% qualiifed by QC Inspection basic on ISO17952 and ISO 24712 Quality Standard. And every cartridges have three times quality check before sale. Our factory has passed ISO 9001 System and ISO CE/SGS Quality control.The products was certificated by CE,ESC, and get MSDS and Certifications for shipping.
Q:Shipping Warranty
A:Each toner cartridge will be packed with three layers of anti-static bag, air bag or EPE material and color box to provide sufficient protection for the product. Neutral package or customized package. are all accepted.Small quantities less than 2cbm usually by air or DHL/Fedex/UPS if customer don't have self forwarder. Ususally it will takes around 5-10days to your address>2CBM, We will suggest customer ship goods by sea if customer are not urgent need it.We always provide our best price shipping cost and services for customer if he don't have self forwarder.
Q:After-sale service Warranty
A:Our professional after-sales team will answer your questions online 24 hours a day.If there are any defective goods due to production defects or transportation problem, please contact us. Our customer service team will provide immediate response to complaints. We will try our best to give you a good resolve way.For small quantity of defective cartridges, please kindly send us some proof of quality problem, such as photo, and scanned print sheets, etc. And we will send you replacement cartirdge of same model and quantity alongwith next shipment.
Q:Other Warranty
A:MOQ: We can determine the order quantity according to your needs. Our minimum order quantity is 1. Sample: We will send you the samples after we receive the payment for samples. The buyer shall afford the shipping cost. Please have aconfirm with us which shipping way do you want.
